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1

Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan

Chou, Pin-Fenn, Lu, Chin-Shan, Chang, Yu-Hern

Journal:

Transportmetrica A: Transport Science

Year:

2014

Language:

english

File:

PDF, 707 KB

english, 2014

2

Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services

Yu-Wei Chang, Yu-Hern Chang

Journal:

Journal of Air Transport Management

Year:

2010

Language:

english

File:

PDF, 177 KB

english, 2010

3

Human risk factors associated with runway incursions

Yu-Hern Chang, Kin-Meng Wong

Journal:

Journal of Air Transport Management

Year:

2012

Language:

english

File:

PDF, 239 KB

english, 2012

4

A survey analysis of service quality for domestic airlines

Yu-Hern Chang, Chung-Hsing Yeh

Journal:

European Journal of Operational Research

Year:

2002

Language:

english

File:

PDF, 398 KB

english, 2002

5

Examining airline service quality from a process perspective

Fang-Yuan Chen, Yu-Hern Chang

Journal:

Journal of Air Transport Management

Year:

2005

Language:

english

File:

PDF, 217 KB

english, 2005

6

Fuzzy multicriteria analysis for performance evaluation of bus companies

Chung-Hsing Yeh, Hepu Deng, Yu-Hern Chang

Journal:

European Journal of Operational Research

Year:

2000

Language:

english

File:

PDF, 183 KB

english, 2000

7

Significant Factors of Aviation Insurance and Risk Management Strategy: An Empirical Study of Taiwanese Airline Carriers

Yi Hsin Lin, Yu Hern Chang

Journal:

Year:

2008

Language:

english

File:

PDF, 332 KB

english, 2008

8

Prioritizing management issues of moving dangerous goods by air transport

Yu-Hern Chang, Chung-Hsing Yeh, Yi-Lin Liu

Journal:

Journal of Air Transport Management

Year:

2006

Language:

english

File:

PDF, 132 KB

english, 2006

9

Relational benefits, switching barriers and loyalty: A study of airline customers in Taiwan

Yu-Hern Chang, Fang-Yuan Chen

Journal:

Journal of Air Transport Management

Year:

2007

Language:

english

File:

PDF, 131 KB

english, 2007

10

Air cargo expansion and economic growth: Finding the empirical link

Yu-Hern Chang, Yu-Wei Chang

Journal:

Journal of Air Transport Management

Year:

2009

Language:

english

File:

PDF, 90 KB

english, 2009

11

Customer perceptions of airline social responsibility and its effect on loyalty

Fang-Yuan Chen, Yu-Hern Chang, Yi-Hsin Lin

Journal:

Journal of Air Transport Management

Year:

2012

Language:

english

File:

PDF, 151 KB

english, 2012

12

A new airline safety index

Yu-Hern Chang, Chung-Hsing Yeh

Journal:

Transportation Research Part B: Methodological

Year:

2004

Language:

english

File:

PDF, 287 KB

english, 2004

13

Analysis of an aircraft accident model in Taiwan

Shao, Pei-Chi, Chang, Yu-Hern, Chen, Hubert J.

Journal:

Journal of Air Transport Management

Year:

2013

Language:

english

File:

PDF, 269 KB

english, 2013

14

Significant human risk factors in aircraft maintenance technicians

Yu-Hern Chang, Ying-Chun Wang

Journal:

Year:

2010

Language:

english

File:

PDF, 229 KB

english, 2010

15

Human performance interfaces in air traffic control

Yu-Hern Chang, Chung-Hsing Yeh

Journal:

Applied Ergonomics

Year:

2010

Language:

english

File:

PDF, 238 KB

english, 2010

16

A multiobjective model for passenger train services planning: application to Taiwan's high-speed rail line

Yu-Hern Chang, Chung-Hsing Yeh, Ching-Cheng Shen

Journal:

Transportation Research Part B: Methodological

Year:

2000

Language:

english

File:

PDF, 182 KB

english, 2000

17

Deregulating direct flights across the Taiwan Strait: The transformation of Eastern Asian air transport market and network

Shon, Zheng-Yi, Chang, Yu-Hern, Lin, Cheng-Chang

Journal:

Transport Reviews

Year:

2001

Language:

english

File:

PDF, 224 KB

english, 2001

18

Performance evaluation of airport safety management systems in Taiwan

Chang, Yu-Hern, Shao, Pei-Chi, Chen, Hubert J.

Journal:

Year:

2015

Language:

english

File:

PDF, 567 KB

english, 2015

19

Seasonal ARIMA forecasting of inbound air travel arrivals to Taiwan

Chen, Ching-Fu, Chang, Yu-Hern, Chang, Yu-Wei

Journal:

Transportmetrica

Year:

2009

Language:

english

File:

PDF, 392 KB

english, 2009

20

Corporate social responsibility and customer loyalty in intercity bus services

Chang, Yu-Hern, Yeh, Chung-Hsing

Journal:

Transport Policy

Year:

2017

Language:

english

File:

PDF, 653 KB

english, 2017

21

A multiobjective planning model for intercity train seat allocation

Yu-Hern Chang, Chung-Hsing Yeh

Journal:

Journal of Advanced Transportation

Year:

2004

Language:

english

File:

PDF, 722 KB

english, 2004

22

Dual vascular access for critical limb ischemia: Immediate and follow-up results

Kuan-Hung Yeh, Yueh-Ju Tsai, Hsuan-Li Huang, Hsin-Hua Chou, Hern-Jia Chang, Yu-Lin Ko

Journal:

Catheterization and Cardiovascular Interventions

Year:

2011

Language:

english

File:

PDF, 268 KB

english, 2011

23

Modeling subjective evaluation for fuzzy group multicriteria decision making

Chung-Hsing Yeh, Yu-Hern Chang

Journal:

European Journal of Operational Research

Year:

2009

Language:

english

File:

PDF, 186 KB

english, 2009

24

A survey and optimization-based evaluation of development strategies for the air cargo industry

Yu-Hern Chang, Chung-Hsing Yeh, Shih-Yi Wang

Journal:

International Journal of Production Economics

Year:

2007

Language:

english

File:

PDF, 244 KB

english, 2007

25

Association between major injuries and seat locations in a motorcoach rollover accident

Wen-Hsian Chang, How-Ran Guo, Hung-Jung Lin, Yu-Hern Chang

Journal:

Accident Analysis & Prevention

Year:

2006

Language:

english

File:

PDF, 163 KB

english, 2006

26

Aviation occupant survival factors: An empirical study of the SQ006 accident

Yu-Hern Chang, Hui-Hua Yang

Journal:

Accident Analysis & Prevention

Year:

2010

Language:

english

File:

PDF, 781 KB

english, 2010

27

Cabin safety and emergency evacuation: Passenger experience of flight CI-120 accident

Yu-Hern Chang, Hui-Hua Yang

Journal:

Accident Analysis & Prevention

Year:

2011

Language:

english

File:

PDF, 277 KB

english, 2011

28

Air passenger perceptions on exit row seating and flight safety education

Yu-Hern Chang, Meng-Yuan Liao

Journal:

Year:

2008

Language:

english

File:

PDF, 139 KB

english, 2008

29

The effect of aviation safety education on passenger cabin safety awareness

Yu-Hern Chang, Meng-Yuan Liao

Journal:

Year:

2009

Language:

english

File:

PDF, 316 KB

english, 2009

30

Airline relationship quality: An examination of Taiwanese passengers

Jao-Hong Cheng, Fang-Yuan Chen, Yu-Hern Chang

Journal:

Tourism Management

Year:

2008

Language:

english

File:

PDF, 304 KB

english, 2008

31

Using ANP priorities with goal programming for revitalization strategies in historic transport: A case study of the Alishan Forest Railway

Yu-Hern Chang, Wann-Ming Wey, Hsiao-Yu Tseng

Journal:

Expert Systems with Applications

Year:

2009

Language:

english

File:

PDF, 546 KB

english, 2009

32

Evaluating airline competitiveness using multiattribute decision making

Yu-Hern Chang, Chung-Hsing Yeh

Journal:

Year:

2001

Language:

english

File:

PDF, 237 KB

english, 2001

33

Airline e-commerce: the revolution in ticketing channels

Zheng-Yi Shon, Fang-Yuan Chen, Yu-Hern Chang

Journal:

Journal of Air Transport Management

Year:

2003

Language:

english

File:

PDF, 116 KB

english, 2003

34

A new method selection approach for fuzzy group multicriteria decision making

Chang, Yu-Hern, Yeh, Chung-Hsing, Chang, Yu-Wei

Journal:

Applied Soft Computing

Year:

2013

Language:

english

File:

PDF, 577 KB

english, 2013

35

[IEEE 2008 IEEE Conference on Cybernetics and Intelligent Systems (CIS) - Chengdu, China (2008.09.21-2008.09.24)] 2008 IEEE Conference on Cybernetics and Intelligent Systems - Validating multiattribute decision making methods for supporting group decisions

Yeh, Chung-Hsing, Chang, Yu-Hern

Year:

2008

Language:

english

File:

PDF, 383 KB

english, 2008

36

Traffic signal installation by the expert system using fuzzy set theory for inexact reasoning

Chang, Yu‐Hern, Shyu, Tsuen‐Ho

Journal:

Transportation Planning and Technology

Year:

1993

Language:

english

File:

PDF, 522 KB

english, 1993

37

A fuzzy multicriteria model to evaluate the privatization of the public bus operations

Chang, Yu-Hern, Shyu, Tsuen-Ho

Journal:

Journal of Advanced Transportation

Year:

1995

Language:

english

File:

PDF, 682 KB

english, 1995

38

[IEEE 2011 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE) - Taipei, Taiwan (2011.06.27-2011.06.30)] 2011 IEEE International Conference on Fuzzy Systems (FUZZ-IEEE 2011) - Fuzzy multiattribute evaluation of airport performance

Yeh, Chung-Hsing, Kuo, Yu-Liang, Chang, Yu-Hern

Year:

2011

Language:

english

File:

PDF, 285 KB

english, 2011

39

[IEEE Proceedings of 8th International Fuzzy Systems Conference - Seoul, South Korea (1999.08.22-1999.08.25)] FUZZ-IEEE'99. 1999 IEEE International Fuzzy Systems. Conference Proceedings (Cat. No.99CH36315) - Application of a fuzzy knowledge base on bus operations under uncertainty

Jao-Hong Cheng,, Yu-Hern Chang,

Year:

1999

Language:

english

File:

PDF, 425 KB

english, 1999

40

Urban transportation energy and carbon dioxide emission reduction strategies

Cheng, Yung-Hsiang, Chang, Yu-Hern, Lu, I.J.

Journal:

Year:

2015

Language:

english

File:

PDF, 1.31 MB

english, 2015

41

Disruption Management of an Inequality-Based Multi-Fleet Airline Schedule by a Multi-Objective Genetic Algorithm

Liu, Tung-Kuan, Jeng, Chi-Ruey, Chang, Yu-Hern

Journal:

Transportation Planning and Technology

Year:

2008

Language:

english

File:

PDF, 772 KB

english, 2008

42

Deregulating direct flights across the Taiwan Strait: the transformation of Eastern Asian air transport market and network

Shon, Zheng-Yi, Chang, Yu-Hern, Lin, Cheng-Chang

Journal:

Transport Reviews

Year:

2001

Language:

english

File:

PDF, 192 KB

english, 2001

43

[American Society of Civil Engineers 29th International Air Transport Conference - Irving, Texas, United States (August 19-22, 2007)] Aviation - Using Fuzzy Multi-Criteria Decision Making Approach to Evaluate Airport Facilities Maintenance Policy

Chang, Yu-Hern, Pan, Yi-Cheng

Year:

2007

Language:

english

File:

PDF, 397 KB

english, 2007

44

A Comparison of Cabin Safety Awareness among Airline Passengers in Taiwan and Mainland China

YU-HERN CHANG and MENG-YUAN LIAO

Journal:

Transportation Journal

Year:

2010

Language:

english

File:

PDF, 1.07 MB

english, 2010

45

Using a TOWS Matrix in the Achievability-Effectiveness Analysis for Scooter Commuters Interchange to Public Transportation in Kaohsiung

YU HERN CHANG and KITTY WU

Journal:

Transportation Journal

Year:

2010

Language:

english

File:

PDF, 1.06 MB

english, 2010

46

A comparative location study for the joint development station of a mass rapid transit system: a case in Taichung City in Taiwan

Wey, Wann-Ming, Chang, Yu-Hern

Journal:

Environment and Planning B

Year:

2009

Language:

english

File:

PDF, 995 KB

english, 2009

47

Managing corporate social responsibility strategies of airports: The case of Taiwan’s Taoyuan International Airport Corporation

Chang, Yu-Hern, Yeh, Chung-Hsing

Journal:

Transportation Research Part A: Policy and Practice

Year:

2016

Language:

english

File:

PDF, 472 KB

english, 2016

48

Human risk factors associated with pilots in runway excursions

Chang, Yu-Hern, Yang, Hui-Hua, Hsiao, Yu-Jung

Journal:

Accident Analysis & Prevention

Year:

2016

Language:

english

File:

PDF, 509 KB

english, 2016

49

[IEEE 2017 IEEE International Geoscience and Remote Sensing Symposium (IGARSS) - Fort Worth, TX (2017.7.23-2017.7.28)] 2017 IEEE International Geoscience and Remote Sensing Symposium (IGARSS) - Combining multi-temporal satellite images and a cloud platform to develop new evaluating procedures for landslide vulnerability study

Chang, Kuan-Tsung, Liu, Jin-King, Kuo, Chih-Ping, Wang, Hern, Chang, Yu-Sheng

Year:

2017

File:

PDF, 1.43 MB

2017

50

Short-Haul Airline Crew Rostering by Using Inequality-Based Multiobjective Genetic Algorithm

Jeng, Chi-Ruey, Liu, Tung-Kuan, Chang, Yu-Hern

Journal:

Transportation Research Record Journal of the Transportation Research Board

Year:

2008

Language:

english

File:

PDF, 438 KB

english, 2008